ounami is committed to providing each customer with the highest standard of customer service.

Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged ounami product and receive a full refund for ANY reason.

36-month warranty for our wireless switch products; 12-month warranty for other products

Within guarantee period after the date of purchase, if there’s any quality-related issues, you could always get a free replacement from us.

Reminder: Be sure to use your product as directed.

Free user support

Not sure how to get your ounami product to work properly?

Contact our world-class, friendly support team for quick solutions.

Limitations

• Our returns and exchange service is limited to all purchases made from ounami. If you purchased through a different retailer, please contact them directly.

 (Unauthorized reselling of ounami products is prohibited.)

• Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for help, be sure to have your ounami product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.